Terms and Conditions
GENERAL TERMS AND CONDITIONS
Tickets are non-refundable. Exchanges or credit notes may be offered with advance notice. The Ardhowen reserves the right to offer special discounted ticket prices at any time. The use of cameras or recording equipment (visual and audio) is strictly prohibited in The Ardhowen. Mobile phones must be switched off during performances. The Ardhowen is a non-smoking facility. Event details are correct at the time of going to print. We reserve the right to alter the programme (including venue seating arrangements) in the event of unforeseen circumstances. A copy of the full terms and conditions is available from Box Office.
DATA PROTECTION ACT
The Ardhowen team would like to contact you about our exciting programme of performances, workshops and special offers. If you wish to receive information from us we will ask for your consent at the time of booking, you can change your mind at any time. For more details on how your information is stored and used please visit our website at www.ardhowen.com
Where applicable, concession rates are detailed within the relevant performance information. Concession rates apply to people aged 16 years and under, to people aged 60 years and over, also students in full time education with a valid Student ID Card. For concession tickets, photo identification will be required for proof of entitlement.
ATTENDANCE OF CHILDREN AND BABE IN ARMS
Everyone attending a performance including children and babies must hold a valid ticket for that performance. Complimentary Babe in Arms tickets are available for children up to 12 months for designated childrens performances only. For health and safety reasons prams and baby carriers will not be admitted into the auditorium. In the interests of everyones enjoyment and safety parents/carers are requested to observe the recommended age guidelines for events. Children aged 14 and under must be accompanied by a parent/guardian attending performances.
When 10 tickets or more are purchased for a show, a 10% discount off the full price can be obtained. Please note; Group bookings cannot be made via the internet. For designated evening performances educational groups can obtain a 20% group discount.
Family tickets will be available for specified events and admittances, either for groups of four or five. Family of four tickets will enable a maximum of two adults and two children. Family of five will enable a maximum of two adults and three children.
For some performances not promoted by The Ardhowen, a support act may precede the main act, particularly for popular music events. Whilst The Ardhowen endeavours to inform patrons about such support acts in advance, on some occasions it may not be possible.
FOOD AND DRINK
Under the terms of The Ardhowen Bar and Cafe Franchise, patrons are not allowed to bring food or drinks into the building under any circumstances. Drinks purchased in the Theatre must not be brought into the Auditorium under any circumstances.
GALLERY BAR EVENTS
Under the terms of The Licencing (NI) Order, anyone under the age of 18 is not allowed in the bar area of The Ardhowen after 9pm. Therefore all ticket holders for evening Gallery Bar events must be 18 years and over.
The Ardhowen may record through photography (or video) venue activities and events for promotional purposes. We need your permission before any images of your child / children are taken at our facility. The image(s) may be used in Council communications or promotional materials such as social media, website, publications, printed publicity including local media. You will be asked to complete a consent form before any images are taken.
THE ARDHOWEN CAFÉ
Call in to The Ardhowen where you can sit back and relax in the beautiful surroundings overlooking Lough Erne. Serving fresh food daily including scones, sandwiches, toasties, paninis, soups, burgers, chips and a selection of sweet treats to enjoy with your afternoon tea/coffee.
- Gluten free range also available.
- The bar is open before, during and after performances (within the provisions of a theatre licence).
- Free WiFi
- Monday – Friday 10 am – 4 pm
- Saturday 11 am – 4 pm
From May 2018, new General Data Protection Regulations will change how we contact you. If you have previously subscribed to our seasonal programme mailing list or have opted to receive promotional emails from us, then we need your consent to continue to contact you. Our Box Office team will be advising customers on ways they can opt-in to continue to receive communications from us. For more information visit our website www.ardhowen.com or contact Box Office on 028 6632 5440
Coronavirus Track and Trace Regulations
To support the Contact Tracing Service (which is operated by the Public Health Agency in Northern Ireland) the Ardhowen Theatre is required to collect and keep a record of all staff, customers and visitors who come onto our premises for the purpose of contact tracing.
The Contact Tracing Service has asked us to retain this information for 21 days from the date of your visit. We will only share information with the Contact Tracing Service if it is specifically requested by them.
Your information will always be stored and used in compliance with data protection legislation. The use of your information is covered by the General Data Protection Regulations.
For more information, please read the Track and Trace Regulations.