General Information
Payment Methods
Tickets can be purchased using cash, cheque (guarantee card required) and major credit/debit cards over the counter. Proof of identification may be required when collecting pre-paid tickets. A printed email confirmation must be presented in order to collect tickets purchased on-line.
Personal Assisstance Support Scheme
People who have a disability and who require the assistance of a companion in order to attend the venue are entitled to a complimentary ticket for their companion. The person with a disability must first register their details with the Ardhowen before the personal assistance support scheme can be availed of, please contact Box Office for a registration form. If a designated car parking space is required please reserve a space when booking.
Latecomers
The Ardhowen operates a strict start time policy. Therefore, latecomers will be required to wait for a suitable break for admission which may be the interval. If admitted, latecomers may be required to occupy alternative seats, subject to availability.
Admission Restrictions
The Ardhowen Management reserves the right to refuse admission to any person/s or to remove from the Venue any person/s who in their opinion is causing a nuisance / disruption or who may be a danger to themselves or others. No refunds will be offered to customers who are refused entry or rejected in such circumstances.
Attendance of Children and Babes in arms
Everyone attending a performance including children and babies, must hold a valid ticket for that performance. Complimentary “Babes in Arms” tickets are available for children up to 12 months for designated children’s performances only. For health and safety reasons baby carriers and prams will not be admitted into the auditorium. In the interests of everyone’s enjoyment and safety parents / carers are requested to observe the recommended age guidelines for events. Children aged 14 and under must be accompanied by a parent /guardian attending performances.
Consessions
Where applicable, concession rates are detailed within the relevant performance information. Concession rates apply to people aged 16 years and under and to people aged 60 years and over. For concession tickets, photo identification may be required for proof of entitlement.
Discounts
When 10 tickets or more are purchased for a show, a 10% discount off the full price can be obtained. For designated evening performances educational groups can obtain a 20% group discount. Discounts are available by contacting Box Office.